Getting Support from Moxogo
If you need support with any of Moxogo’s business or products, we’re here to help.
Online support
We offer free and unlimited online customer support to our Moxogo subscribers. Moxogo Central is your first port of call.
First, check out your dedicated eLearning Portal for learning resources specially created for individual entity.
Support by phone
If you can’t find answers online, we can call you if you contact us. But we don’t offer inbound phone support.
Expectations and Boundaries for System Support
We would like to remind all customers that our Service Level Agreement (SLA) applies universally. It is important to note that calling to complain about issues unrelated to the system and leaving irrelevant voice messages will not expedite resolution and cannot be addressed by our technical team.
Unreasonable voice mails will be disregarded. We encourage the use of our official communication channel by sending tickets through our support channel with clear and concise explanations. These tickets and emails will be processed through our escalation channel.
Repeated inquiries about unrelated topics waste valuable resources and time. Such conversations will not be entertained. This policy is not about withholding quality service but ensuring that all customers respect our staff and adhere to proper communication protocols.